Industries

Sovereign AI and compliance for telecommunications

Carriers, MVNOs and ISPs carry critical infrastructure obligations and hold enormous volumes of customer data. ORCA Opti brings your risks, controls, AI use and obligations into one living system of record, inside your sovereign Microsoft 365 tenant.

The pressure

What carriers are up against

Telecommunications has shifted from connectivity utility to critical infrastructure in the regulator's eyes, and from data steward to high-value target in the attacker's. The bar keeps lifting in both directions, often without more people to meet it.

High-impact customer data breaches

Carriers hold rich identity and behavioural data on millions. One breach can expose a workforce of customers and cost hundreds of millions in remediation, plus regulator and parliamentary scrutiny.

Scams epidemic on your network

Carriers are now expected to detect, block and report scam calls and SMS, with mandatory industry codes and real penalties for failure to act.

Critical infrastructure obligations

The SOCI Act consolidated telco security into the broader critical infrastructure regime, with risk management programs, mandatory reporting and government assistance powers.

Outages with national impact

An hour of downtime can ripple across banking, transport, hospitals and emergency services, and end up in front of a Senate committee.

The regulatory stack

More obligations, from more directions

Carriers sit under multiple Acts, codes and standards at once. ORCA Opti brings them into one program, so you are not running parallel evidence sets for each regulator.

Telecommunications Act 1997

Carrier and CSP obligations, including Part 14 network security, notifications to government for changes that could affect national security and assistance to law enforcement.

SOCI Act for telco

Risk management programs, 12 and 72 hour incident reporting and enhanced obligations for Systems of National Significance.

TCP Code (C628)

Customer service standards: complaints handling, billing, financial hardship and marketing, enforced by ACMA and the TIO.

Scams reduction codes

Mandatory codes for scam call and SMS detection, blocking and reporting, with real penalties for carriers that fail to act.

Privacy Act and the APPs

Customer data handling, notifiable data breach workflows and consumer rights requests at very large data scale.

TIA Act and lawful interception

Interception capability, agency assistance and evidence integrity, kept current and auditable inside your environment.

Safe AI for telco

Sovereign AI that stays in your tenant

Opti Assist runs inside your own Microsoft 365 environment. Frontline, network operations and compliance staff get instant, source-cited answers from your policies, codes, procedures and customer history. AI Guardian sits in front of every prompt, blocking customer data from leaving your tenant and shielding the team from prompt injection and other AI attacks.

Customer data stays put

Subscriber data never leaves your Microsoft 365 environment and is never used to train external models.

AI Guardian inspects every prompt

Sensitive customer details, identifiers and policy-violating content are blocked before they reach any AI model.

Audit-ready by design

Every AI interaction is logged as a structured governance record, ready for an ACMA, regulator or board review.

ISO/IEC 42001 aligned

AI governance built to the new international standard, not bolted on after the fact.

Compliance automation

Opti Core takes the regulatory heavy lifting off your team

Risks, controls, incidents, policies and evidence in one living system of record. The work runs continuously, so evidence and reporting are current every day rather than reconstructed after the next outage or audit.

Telco Act Part 14

Network protection controls and notification workflows for changes that could affect national security, with evidence kept current.

SOCI risk management program

All-hazards CIRMP covering cyber, physical, personnel and supply chain risk, with 12 and 72 hour reporting ready before anything happens.

Scams detection and reporting

Scam call and SMS workflows, ACMA reporting and a clean audit trail of detect, block and notify actions across the network.

TCP Code customer obligations

Complaints, billing, hardship and TIO escalation workflows aligned to current Code requirements and tracked end to end.

Lawful interception evidence

Lawful agency requests, evidence integrity and access logs handled inside the tenant with a full chain of custody.

Carrier licence conditions

Licence condition tracking, pre-paid identity checks, number portability and ongoing attestation evidence kept ready for ACMA.

Who it is built for

Built for carriers, MVNOs, ISPs and managed service providers

From major carriers and licensed CSPs to MVNOs, regional ISPs and the managed network providers that sit behind them, the obligations are similar in shape and very different in scale.

Major and regional carriers

Scale critical infrastructure controls, network protection and lawful interception programs across complex national networks.

MVNOs and challenger telcos

Stand up CSP obligations and TCP Code controls quickly, with a clean line of sight to the underlying carrier and shared responsibility.

Regional and rural ISPs

Enterprise-grade governance sized for smaller teams, without enterprise overhead, covering fixed, fixed-wireless and satellite services.

Managed network and IT service providers

Demonstrate the controls your telco customers expect, and prove the chain from your environment into theirs.

Keep customers connected. Keep obligations covered.

Stop juggling a separate program for each regulator and each Code. Bring network security, customer obligations and AI use into one secure system inside your own Microsoft 365, sovereign, audit-ready and continuously current.

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